FAQ

What is a winter appeal?

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Our winter appeal is implemented during the winter season. The winter season brings many hardships to vulnerable communities in the Middle East. We focus on helping the most vulnerable living in inadequate shelters. Distributions will be tailored to each locality and include the distribution of much-needed Winter Clothing, Hygiene Packs, Baby Essentials, and Food Packs to families who need them most.

What countries will Al Ustaz supply the winter essential items in the winter appeal in 2022?

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✔️ Syria

✔️ Gaza

✔️ Yemen

✔️ Pakistan

✔️ Afghanistan

What items are included to help people in the winter appeal?

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With your support, we will provide essential items to an entire family during this harsh winter such as Winter Clothing, Hygiene Packs, Baby Essentials, and Food Packs. Your support will provide enough for a family to survive the winter in countries like Syria, Gaza, Yemen, Pakistan, and Afghanistan.

How are you getting winter essential items to crisis areas?

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Thank you for your enquiry.

Supplies are still getting in through, although it is challenging. We create awareness, run campaigns, and provide platforms for supporters to channel their contributions. The payment that comes to us will be distributed to our various international partners because of their credible background, extensive network of field offices in those affected
areas, and their vast experience in humanitarian work.

We will be transferring the financials needed to our humanitarian partners who are currently active on the ground. Our partners on the ground will then convert it to your selected winter essentials, which can be quite costly in an unstable economic climate. Bank transfers are still happening although there may be some delays in accessing funds.

By working with international relief agencies, through years of being on the ground, they have established networks and developed ways for aid products to be delivered to the intended recipients. How they circumvent difficult situations depends on their intimate knowledge of the local ways, contacts, and customs to circumvent these difficult situations to ensure aid is received. 

These few years working with them and having witnessed how they work in some areas and the most difficult situations, we believed that they are very committed to their job and have a very high level of passion for humanitarian work. Through this collaboration, we develop deep trust that benefits everyone. It is not easy but with your support,
everything will be well, InsyaAllah.

What are your organization’s accountability and transparency measures?

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Thank you for your enquiry.

As we are a faith-based entity, our primary accountability is to Allah, the Almighty.

We are accountable for our actions to our supporters, consumers, and the public at large within the prescribed rules,
procedures, and processes. We adhere to an accountability framework and seek to provide justice for all, promotion and awareness of the rights of people, and treat them with the respect they deserve regardless of their faith or ethnic background, and accountability both for our actions and those of our partners.

We adhere to the humanitarian accountability measures outlined by industries standard. This means we ensure transparency through effective communication and are accountable to our consumers and supporters.

We provide a secure channel for the Winter Appeal contributions and their effective utilization through collaboration with reputable organizations. Giving through our organization will help keep us growing as a trusted window to humanity worldwide.